Features of professional burnout and subjectively significant stress factors in doctors who provided remote telemedicine services during COVID-19 pandemic
https://doi.org/10.33667/2078-5631-2020-33-21-25
Abstract
Providing remote medical care in a telemedicine center (TMC) is a fundamentally new approach to organizing interaction between patients and doctors in Russia. Subjectively significant stress factors in medical workers of classical types of organizations (polyclinic, hospital) well studied. The importance of these factors may shift in the shopping center, and the study of these factors will help to develop recommendations for reducing the risk of professional burnout. Purpose of research. To research the relationship between professional burnout and subjectively significant stress factors among physicians of a telemedicine center. Material and methods. Assessment of the presence of professional burnout was carried out using a questionnaire: questionnaire of labour stress (Ch. Spielberger, 1994; A. B. Leonova, S. B. Velichkovskaya, 2002); questionnaire Professional burnout for medical workers (N. E. Vodopyanova, 2009). The survey involved 137 doctors who provided remote consultations to patients diagnosed with SARS-CoV-2. Results. It was found that working with the use of telemedicine technologies is one of the predictors of the development of burnout syndrome. There was a statistically significant positive correlation between work experience, age, and the degree of burnout. The main factors of stress development that are predictors of burnout were identified. Analysis of the results of the study showed that among doctors who provide remote medical consultations, the main symptom of burnout was depersonalization.
Keywords
About the Authors
A. A. Tyazhelnikov
Consultative and Diagnostic Polyclinic No. 121; Russian National Research Medical University n. a. N. I. Pirogov
Russian Federation
Moscow
Russian Federation
Moscow
E. V. Kostenko
Russian National Research Medical University n. a. N. I. Pirogov; Moscow Centre for Research and Practice in Medical Rehabilitation, Restorative and Sports Medicine
Russian Federation
Moscow
Russian Federation
Moscow
M. V. Gushchin
Municipal Polyclinic No. 3
Russian Federation
Moscow
Russian Federation
Moscow
A. S. Kuznetsova
Moscow State University n. a. M. V. Lomonosov
Russian Federation
Moscow
Russian Federation
Moscow
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For citations:
Tyazhelnikov A.A., Kostenko E.V., Gushchin M.V., Kuznetsova A.S. Features of professional burnout and subjectively significant stress factors in doctors who provided remote telemedicine services during COVID-19 pandemic. Medical alphabet. 2020;(33):21-25. (In Russ.) https://doi.org/10.33667/2078-5631-2020-33-21-25
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